Legal · 法律文件

私隱政策 Privacy Policy

PPI Studio（Pixels Per Innovation）
生效日期 Effective date：2026年9月15日

中文版本

1. 我哋係邊個

PPI Studio（下稱「我哋」）係一間香港嘅 AI 商業自動化顧問公司，透過 WhatsApp、Telegram 等即時通訊平台提供 AI 客戶服務及自動化顧問服務。

聯絡方法：

2. 我哋收集咩資料

當你透過 WhatsApp、Telegram 或其他平台同我哋嘅 AI 客服對話，我哋會收集：

你嘅電話號碼及平台帳戶識別碼
你主動提供嘅個人資料（例如稱呼、行業、地區、公司資料）
對話內容（包括你傳送嘅訊息及系統嘅回覆）
預約相關資料（例如你希望嘅會面時間）

3. 我哋點樣用呢啲資料

收集嘅資料只會用於：

回覆你嘅查詢及提供客戶服務
安排及跟進預約
記錄對話，令後續服務更貼你嘅需要
改善我哋嘅 AI 客服質素
香港法例要求嘅其他用途

我哋唔會將你嘅個人資料出售、出租或提供俾任何第三方作推銷用途。

4. 資料存放及處理

對話及客戶資料存放於 Google 雲端服務（Google Sheets）及我哋嘅自動化伺服器（n8n）
AI 回覆由第三方人工智能模型（DeepSeek）處理——你嘅訊息會傳送至該模型以產生回覆，但唔會被用於訓練用途
訊息收發經 Meta（WhatsApp）／Telegram 平台處理，受其各自嘅私隱政策約束
我哋會採取合理嘅技術及行政措施保護你嘅資料，防止未經授權嘅存取、使用或披露

5. 資料保留

對話記錄會保留作客戶服務及跟進用途
你可以隨時要求刪除你嘅資料（見第 6 條），我哋會喺合理時間內處理

6. 你嘅權利（香港《個人資料（私隱）條例》）

你有權：

查閱：要求知道我哋持有你咩個人資料
更正：要求更正唔準確嘅資料
刪除：要求刪除你嘅對話記錄及個人資料
拒絕：拒絕再接收我哋嘅訊息（喺對話中講「停止」或「唔好再聯絡我」即可）

如要行使上述權利，請電郵 info@pixelsperinn.com，我哋會喺 40 日內回應。

7. 政策更新

我哋可能不時更新本私隱政策。更新後會喺呢一頁公布，並註明生效日期。

English Version

1. Who We Are

PPI Studio ("we", "us") is a Hong Kong-based AI business automation consultancy providing AI customer service and automation consulting via WhatsApp, Telegram and other messaging platforms.

Contact:

2. What We Collect

When you chat with our AI assistant via WhatsApp, Telegram or other platforms, we collect:

Your phone number and platform account identifier
Personal information you voluntarily provide (e.g. name, industry, district, company details)
Conversation content (messages you send and our replies)
Appointment-related information (e.g. your preferred meeting times)

3. How We Use It

The data collected is used solely to:

Respond to your enquiries and provide customer service
Arrange and follow up on appointments
Retain conversation context to serve you better
Improve the quality of our AI assistant
Comply with Hong Kong legal requirements

We do not sell, rent or share your personal data with any third party for marketing purposes.

4. Storage and Processing

Conversations and customer data are stored on Google cloud services (Google Sheets) and our automation server (n8n)
AI replies are generated by a third-party AI model (DeepSeek) — your messages are sent to this model to produce replies, but are not used for training purposes
Message delivery is handled by Meta (WhatsApp) / Telegram, subject to their respective privacy policies
We apply reasonable technical and administrative measures to protect your data against unauthorised access, use or disclosure

5. Data Retention

Conversation records are retained for customer service and follow-up purposes
You may request deletion of your data at any time (see Section 6) and we will process it within a reasonable period

6. Your Rights (Personal Data (Privacy) Ordinance, Hong Kong)

You have the right to:

Access: request to know what personal data we hold about you
Correct: request correction of inaccurate data
Delete: request deletion of your conversation records and personal data
Opt out: stop receiving messages from us (simply say "stop" in the chat)

To exercise these rights, email info@pixelsperinn.com. We will respond within 40 days.

7. Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with the effective date.